All systems are operational

Past Incidents

11th February 2019

No incidents reported

10th February 2019

No incidents reported

9th February 2019

No incidents reported

8th February 2019

No incidents reported

7th February 2019

No incidents reported

6th February 2019

No incidents reported

5th February 2019

No incidents reported

4th February 2019

Service Disruption - Network Affects on Audio Quality

Issues regarding audio quality earlier today have been resolved. ESI has worked with affected customers to ensure they are back to a stable condition. We greatly appreciated your patience.


If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below.

  • Email: support@esi-estech.com
  • Website: support.esi-estech.com
  • Phone: 800-850-2151
Service Disruption - Network Affects on Audio Quality

We are currently experiencing network issues that may affect audio quality. Our engineering team is working diligently to identify the root cause and implement a solution. We will continue to provide updates as soon as we have more details.


If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below.

  • Email: support@esi-estech.com
  • Website: support.esi-estech.com
  • Phone: 800-850-2151
February 4, 2019 Audio Quality Issue Update

Monday, February 4, 2019 ESI's valued customers experienced significant audio quality issues. The issue has since been resolved however we want to provide an update on what happened. ESI attempted to upgrade the service associated with SIP trunks. We performed validation testing in preparation of the upgrade, which provided positive results leading us to proceed. Unfortunate an unforeseen issue occurred two days after the upgrade, affecting overall audio quality and in some cases presented one-way audio. We have already adjusted our testing model to accommodate for additional, more robust scenarios to prevent such service disruption from happening in the future.

We take our customer's communications needs seriously and know that it's important that you have reliable service. We apologize for any inconvenience to you and your customers.


If you are still experiencing service issues, please open a ticket with ESI Support using one of the methods below.

  • Email: support@esi-estech.com
  • Website: support.esi-estech.com
  • Phone: 800-850-2151

3rd February 2019

No incidents reported

2nd February 2019

Scheduled Maintenance ESI eCloud PBX Completed

Saturday February 2nd, 2019

We wanted to let you know that our planned maintenance activities are now completed.

If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below.

  • Email: support@esi-estech.com
  • Website: support.esi-estech.com
  • Phone: 800-850-2151

1st February 2019

Scheduled Maintenance ESI eCloud SIP Trunks, scheduled 3 months ago

Friday, Feb 1, 2019 from 10:00 PM CST - Saturday, Feb 2, 2019 3:00 AM CST

As part of our service to you, we continue to look for ways to improve our reliability so that your business continues to run as smoothly as possible.

We'll be performing maintenance on the servers that support SIP Trunks on Feb 1, 2019 from 10:00 PM CST - Feb 2, 2019 3:00 AM CST.

You may experience a brief interruption in service.

If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below.

  • Email: support@esi-estech.com
  • Website: support.esi-estech.com
  • Phone: 800-850-2151
Scheduled Maintenance ESI eCloud PBX

Friday, Feb 1, 2019 from 10:00 PM CST - Saturday, Feb 2, 2019 3:00 AM CST

As part of our service to you, we continue to look for ways to improve our reliability so that your business continues to run as smoothly as possible.

We'll be performing maintenance on the servers that support SIP Trunks on Feb 1, 2019 from 10:00 PM CST - Feb 2, 2019 3:00 AM CST.

You may experience a brief interruption in service.

If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below.

  • Email: support@esi-estech.com
  • Website: support.esi-estech.com
  • Phone:

31st January 2019

No incidents reported

30th January 2019

No incidents reported

29th January 2019

No incidents reported