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Previous Incidents

[Resolved] Park Issues, Call Queues dropping calls

Began: Ended: Duration:
  • ESI eCloud Hosted PBX
  • ESI ePhoneGO2
  • SIP Phones
  • ESI eCloud Internet Fax
  • ESI eConsole Dashboard
  • ESI eTeams Connector
  • eCloud Click-to-Call
  • SMS Texting
  • ESI Webphone
  • ESI Enterprise Meetings

ESI is investigating platform issues that are impacting the ability to retire calls from park. Please have call examples to provide to support of the failures

Call queues are routing calls, incorrectly to VM, our temp solution is to deliver the call to another destination as we work to identify the root cause of the trouble with call queues. Please have a secondary destination ready so we can change the call routing.

ESI is continuing to investigate the ongoing failures with call parking and call delivery. It is our highest priority to identify and then correct the root cause of these ongoing items.

We continue to work to correct the issues with parking and call queue delivery. Our engineering team is working to isolate and correct the errors preventing function.

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.