Notice #471565
Underway

ESI System Maintenance

Began:

The scheduled maintenance is now underway. We'll keep you updated on our progress.

ESI engineers will conduct scheduled system maintenance on Tuesday, November 18, 2025, between 10:00 PM and 11:00 PM CST. This work is necessary to maintain the performance and reliability of our monitoring systems. We do not anticipate any service interruptions during this time.

  • ESI eCloud Hosted PBX
    • ESI ePhoneGO2

      ESI Cloud's mobile solution for iOS and Android

    • SIP Phones

      ESI & 3rd Party phones using eCloud services.

    • ESI eCloud Internet Fax
    • ESI eConsole Dashboard

      Web-based portal to manage users, DIDs, queues, and more.

    • ESI eTeams Connector
    • eCloud Click-to-Call

      Click-to-Call Google Chrome Extension

    • SMS Texting
    • ESI Webphone

      Softphone for eCloud.

  • ESI SIP Trunks
    • Inbound PSTN Carriers
    • Outbound PSTN Carriers
  • ESI Access

    Services associated with the Access Service which can include the web-based dashboard or entry devices.

    • Access Dashboard
    • Access Devices
  • EsiQuote2

    Sales quote tool for eCloud and eSIP PBX.

  • ESI Technical Support Portal

    ESI's customer service ticketing system.

  • ESI Academy

    ESI Partner site for training, documentation, community forums.

  • Starlink

    ESI supports the use of Starlink for Internet service however ESI does not sell Starlink devices. If you are having issues with Starlink you must contact Starlink directly.

Upcoming Maintenance

[Scheduled] Server Maintenance for ESI ePhoneGO2 mobile app - Sat, Nov 29, 2025

  • ESI eCloud Hosted PBX
  • ESI ePhoneGO2

ESI engineers will be performing maintenance on the systems supporting the ePhoneGO2 mobile app. During this time, incoming calls to the mobile app may experience brief interruptions. Outgoing calls are not expected to be affected.

Please disregard the earlier notifications about maintenance scheduled for November 29. Those messages were sent in error due to an issue with our notification system, which has since been resolved.

Previous Incidents

[Resolved] eConsole Fails to Load

Began: Ended: Duration:
  • ESI eCloud Hosted PBX
  • ESI eConsole Dashboard

eConsole is currently experiencing issues that prevent details from being displayed. After logging in users are met with a white page with no data or links. ESI is investigating the issue.

We've now resolved the incident. Thanks for your patience.

[Complete] Planned Server Maintenance for ESI ePhoneGO2 mobile app - Sat, Nov 29, 2025

Began: Ended: Duration:
  • ESI eCloud Hosted PBX
  • ESI ePhoneGO2

During the upgrade window, there may be temporary disruptions to incoming call delivery for mobile applications. Outgoing calls are not expected to be affected.

The maintenance is now complete. Thanks for your patience.

[Complete] ePhone3V2 Firmware Upgrade

Began: Ended: Duration:
  • ESI eCloud Hosted PBX
  • SIP Phones

Good Day eCloud ePhone3 (v2) Users, New ePhone3 (v2) firmware v2.4.12.23.4 will go live tonight a 12am CST to resolve the popping sound while your phone is ringing and other bug fixes. To update your ePhone3 (v2) simply reboot or power cycle your phone to download the latest firmware version.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] General maintenance for ESI servers - Sat, 11/15/25, 3a-4a

Began: Ended: Duration:

General maintenance for ESI servers. There is no impact expected for any ESI service.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.