Verizon is currently experiencing a widespread, nationwide outage affecting multiple parts of its network, including wireless, landline, and VoIP services.

ESI’s cloud VoIP platform and infrastructure are operating normally. There are no outages, degradations, or service issues within ESI’s network at this time.

However, due to Verizon’s network disruption, calls involving Verizon phone numbers may be impacted. This may include:

Incoming calls to your ESI phone numbers from Verizon customers

Outgoing calls from ESI to Verizon phone numbers

These call issues are occurring entirely within Verizon’s network and are outside of ESI’s control.

We are actively monitoring the situation and will provide updates as Verizon restores service. Once Verizon’s network issues are resolved, call routing between Verizon customers and ESI services will return to normal automatically.

Verizon has restored service in many areas; however, some regions of the country are still experiencing intermittent issues across Verizon’s network.

ESI’s services continue to operate normally. Calls to and from Verizon numbers may still be affected until Verizon completes their full restoration.

We will continue to monitor and provide updates as needed.

Verizon has confirmed that their nationwide network issues have been fully resolved and all Verizon services are now operating normally.

Any call disruptions between Verizon and ESI services should now be cleared. ESI’s platform remained fully operational throughout the event.