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  • ESI eCloud Hosted PBX
    • ePhoneGo

      ESI Cloud's mobile solution for iOS and Android

    • SIP Phones

      ESI & 3rd Party phones using eCloud services.

    • ESI ePhone7 Services

      ESI's Android-based desktop phone.

    • ESI eCloud Internet Fax
    • ESI eConsole Dashboard

      Web-based portal to manage users, DIDs, queues, and more.

    • ESI Insights

      Web-based application that visualizes key metrics from your eCloud domain.

    • EsiQuote

      Sales quote tool for eCloud.

  • ESI SIP Trunks
    • Inbound PSTN Carriers
    • Outbound PSTN Carriers
  • ESI Technical Support Portal

    ESI's customer service ticketing system.

Upcoming Maintenance

[Scheduled] ESI Cloud Maintenance - Secondary Firewall Installation - 10:00 PM CST, Friday, 11/22/19

Expected to begin
  • ePhoneGo
  • SIP Phones
  • ESI SIP Trunks
  • Inbound PSTN Carriers
  • ESI ePhone7 Services
  • ESI eCloud Internet Fax
  • ESI eConsole Dashboard
  • Outbound PSTN Carriers
Thu, 21 Nov 2019
16:42:27 CST
Overview

At 10:00 PM on Friday, 11/22/19, we will be installing our second (redundant) firewall at the DFW INAP colo data center. After it is installed, we will perform tests by moving various levels of traffic. The primary and secondary firewalls have the same configuration and will be able to swap back and forth without service interruption. We don’t expect any issues as a result of this change, but if you suspect it has caused a problem please contact ESI Cloud Support at (800) 850-2151 or http://support.esi-estech.com.

  • Scheduled for Fri, 22 Nov 2019 22:00 CST
  • Expected to take 1 hour

Previous Incidents

[Resolved] ePhoneGo for Android may not register for some users.

This incident lasted 10 hours and 29 minutes.
  • ePhoneGo
Mon, 18 Nov 2019
22:14:25 CST

ePhoneGo for Android may not register for some users. We are actively investigating the issue and will update ESI Status as we move forward. Thank you for your understanding and patience.

Tue, 19 Nov 2019
00:30:25 CST

We've confirmed the root case of the issue and are working diligently to resolve it.

00:44:02 CST

We've now resolved the incident. You'll be able to login to ePhoneGo on Android like usual. Thanks for your patience.

[Complete] New eConsole Experience - Release scheduled for Monday, November 18th at 7:00 PM CST

This was a planned incident, it took 2 hours and 51 minutes.
  • ESI eConsole Dashboard
Thu, 14 Nov 2019
10:19:47 CST
Overview

The upgrade will take place Monday evening on November 18th at 7:00 PM CST. eConsole may be unavailable during this time. >>>All users regardless of type/permissions should use URL my.esihs.net. You will use the same login name and password that you've always used.

  • Scheduled for Mon, 18 Nov 2019 13:00 CST
  • Expected to take 2 hours
Mon, 18 Nov 2019
19:08:09 CST

The scheduled maintenance is now underway. We'll keep you updated on our progress.

21:59:56 CST

The maintenance is now complete. Enjoy your new eConsole. Thanks for your patience.

No further notices from the past 7 days.