Notice #445801
Investigating

eGo2 Dropped Calls

Began:

We are still investigating the call drops at the 30 second mark. At this time the issue seems to be resolved. If you still have ongoing issues with eGo dropping calls at the 30 second mark please contact support for assistance.

ESI engineering is currently investigating reports of intermittent call drops that have been affecting some eGo2 mobile users. The symptom is the call will drop at the 30 second mark in the call. While this issue is not affecting all customers we do understand the impact the issue has on our customers. We appreciate your patience and support throughout this process and remain committed to delivering reliable service moving forward.

  • ESI eCloud Hosted PBX
    • ESI ePhoneGO2

      ESI Cloud's mobile solution for iOS and Android

    • SIP Phones

      ESI & 3rd Party phones using eCloud services.

    • ESI eCloud Internet Fax
    • ESI eConsole Dashboard

      Web-based portal to manage users, DIDs, queues, and more.

    • ESI eTeams Connector
    • eCloud Click-to-Call

      Click-to-Call Google Chrome Extension

    • SMS Texting
    • ESI Webphone

      Softphone for eCloud.

  • ESI SIP Trunks
    • Inbound PSTN Carriers
    • Outbound PSTN Carriers
  • ESI Access

    Services associated with the Access Service which can include the web-based dashboard or entry devices.

    • Access Dashboard
    • Access Devices
  • EsiQuote2

    Sales quote tool for eCloud and eSIP PBX.

  • ESI Technical Support Portal

    ESI's customer service ticketing system.

  • ESI Academy

    ESI Partner site for training, documentation, community forums.

Previous Incidents
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