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  • ESI eCloud Hosted PBX
    • ESI ePhoneGO2

      ESI Cloud's mobile solution for iOS and Android

    • SIP Phones

      ESI & 3rd Party phones using eCloud services.

    • ESI ePhone7 Services

      ESI's Android-based desktop phone.

    • ESI eCloud Internet Fax
    • ESI eConsole Dashboard

      Web-based portal to manage users, DIDs, queues, and more.

    • ESI eTeams Connector
    • eCloud Click-to-Call

      Click-to-Call Google Chrome Extension

    • SMS Texting
    • ESI Webphone

      Softphone for eCloud.

  • EsiQuote2

    Sales quote tool for eCloud and eSIP PBX.

  • ESI SIP Trunks
    • Inbound PSTN Carriers
    • Outbound PSTN Carriers
  • ESI Technical Support Portal

    ESI's customer service ticketing system.

  • ESI Academy

    ESI Partner site for training, documentation, community forums.

  • ESI Access Dashboard

    Services associated with the Access Dashboard. This would not affect the firmware of the actual access devices.

Previous Incidents

[Resolved] ESI eCloud ePhone7 devices are no longer registering. Users need to upgrade their phone model.

Began: Ended: Duration:
  • ESI eCloud Hosted PBX
  • ESI ePhone7 Services

The eCloud ePhone7 was EOL (end of life) on Thu, Jun 9, 2022.

As stated in the EOL notification the technology that supports the ePhone7 is antiquated and users will start to see a degradation of functionality. Over the past two years users have seen this happen and as of today the ePhone7 is no longer functional. ESI encouraged users then, as we do today, to contact ESI Customer Success or their Certified ESI Partner to upgrade to a currently-supported ESI phone model.

ESI Customer Success - (972) 905-9429

As stated in the previous Status notification the eCloud ePhone7 is no longer receiving service and therefore not registering. User should contact ESI Customer Success at (972) 905-9429 to upgrade their phone model.

[Complete] Access Dashboard will be down for Planned Maintenance

Began: Ended: Duration:
  • ESI Access Dashboard

The Access Dashboard will be down for about 20 minutes for maintenance

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.