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We are still investigating the call drops at the 30 second mark. At this time the issue seems to be resolved. If you still have ongoing issues with eGo dropping calls at the 30 second mark please contact support for assistance.
ESI engineering is currently investigating reports of intermittent call drops that have been affecting some eGo2 mobile users. The symptom is the call will drop at the 30 second mark in the call. While this issue is not affecting all customers we do understand the impact the issue has on our customers. We appreciate your patience and support throughout this process and remain committed to delivering reliable service moving forward.
ESI Cloud's mobile solution for iOS and Android
ESI & 3rd Party phones using eCloud services.
Web-based portal to manage users, DIDs, queues, and more.
Click-to-Call Google Chrome Extension
Softphone for eCloud.
Services associated with the Access Service which can include the web-based dashboard or entry devices.
Sales quote tool for eCloud and eSIP PBX.
ESI's customer service ticketing system.
ESI Partner site for training, documentation, community forums.