Notice #70994
Identified

Intermittent Call Quality Problems

Began:

ESI engineers have found the problem which has been causing the intermittent call quality issues for some of our customers. To resolve the problem, we will be performing maintenance tonight, 7/8/20 at 11:30 PM CDT.
During this maintenance, some customers may experience a 15-minute services outage.

We are currently experiencing intermittent call quality problems.
ESI's engineers are working on the issue.

  • ESI eCloud Hosted PBX
    • ePhoneGo

      ESI Cloud's mobile solution for iOS and Android

    • SIP Phones

      ESI & 3rd Party phones using eCloud services.

    • ESI ePhone7 Services

      ESI's Android-based desktop phone.

    • ESI eCloud Internet Fax
    • ESI eConsole Dashboard

      Web-based portal to manage users, DIDs, queues, and more.

    • ESI Insights

      Web-based application that visualizes key metrics from your eCloud domain.

    • EsiQuote

      Sales quote tool for eCloud.

  • ESI SIP Trunks
    • Inbound PSTN Carriers
    • Outbound PSTN Carriers
  • ESI Technical Support Portal

    ESI's customer service ticketing system.

Previous Incidents
No further notices from the past 7 days.