All systems are go

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  • ESI eCloud Hosted PBX
    • ESI ePhoneGO2

      ESI Cloud's mobile solution for iOS and Android

    • SIP Phones

      ESI & 3rd Party phones using eCloud services.

    • ESI eCloud Internet Fax
    • ESI eConsole Dashboard

      Web-based portal to manage users, DIDs, queues, and more.

    • ESI eTeams Connector
    • eCloud Click-to-Call

      Click-to-Call Google Chrome Extension

    • SMS Texting
    • ESI Webphone

      Softphone for eCloud.

    • ESI Enterprise Meetings

      Video Collaboration

  • ESI SIP Trunks
    • Inbound PSTN Carriers
    • Outbound PSTN Carriers
  • ESI Access

    Services associated with the Access Service which can include the web-based dashboard or entry devices.

    • Access Dashboard
    • Access Devices
  • EsiQuote2

    Sales quote tool for eCloud and eSIP PBX.

  • ESI Technical Support Portal

    ESI's customer service ticketing system.

  • ESI Academy

    ESI Partner site for training, documentation, community forums.

  • Starlink

    ESI supports the use of Starlink for Internet service however ESI does not sell Starlink devices. If you are having issues with Starlink you must contact Starlink directly.

Previous Incidents

[Resolved] Park Issues, Call Queues dropping calls

Began: Ended: Duration:
  • ESI eCloud Hosted PBX
  • ESI ePhoneGO2
  • SIP Phones
  • ESI eCloud Internet Fax
  • ESI eConsole Dashboard
  • ESI eTeams Connector
  • eCloud Click-to-Call
  • SMS Texting
  • ESI Webphone
  • ESI Enterprise Meetings

ESI is investigating platform issues that are impacting the ability to retire calls from park. Please have call examples to provide to support of the failures

Call queues are routing calls, incorrectly to VM, our temp solution is to deliver the call to another destination as we work to identify the root cause of the trouble with call queues. Please have a secondary destination ready so we can change the call routing.

ESI is continuing to investigate the ongoing failures with call parking and call delivery. It is our highest priority to identify and then correct the root cause of these ongoing items.

We continue to work to correct the issues with parking and call queue delivery. Our engineering team is working to isolate and correct the errors preventing function.

We've now resolved the incident. Thanks for your patience.

[Complete] ESI eCloud Phone System Maintenance

Began: Ended: Duration:
  • ESI eCloud Hosted PBX
  • ESI ePhoneGO2
  • SIP Phones
  • ESI eTeams Connector
  • SMS Texting
  • ESI Webphone

ESI engineers will perform scheduled system maintenance on Wednesday, August 26, 2026, beginning at 12:00 AM CDT. The scheduled maintenance window is one hour.

This is routine, low-risk maintenance affecting one system only. A small subset of customers may experience a brief service interruption of approximately 1–2 minutes during the maintenance window.

If a call does not complete during this brief interruption, please wait approximately one minute and try the call again.

We appreciate your patience and understanding as we perform this maintenance to help ensure the continued reliability of our services.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] ESI eCloud Phone System Maintenance

Began: Ended: Duration:
  • ESI eCloud Hosted PBX
  • ESI ePhoneGO2
  • SIP Phones
  • ESI eCloud Internet Fax
  • ESI eConsole Dashboard
  • ESI eTeams Connector
  • SMS Texting
  • ESI Webphone

ESI engineers will perform scheduled system maintenance during the following maintenance windows:

Thursday, August 20, 2026, beginning at 11:00 PM CDT

Monday, August 24, 2026, beginning at 11:00 PM CDT

Each maintenance window is scheduled for approximately two hours.

These maintenance activities are expected to have no impact on customer services. No downtime or service interruption is anticipated.

We appreciate your patience as we continue to maintain and improve our systems.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.