Notice #70994

Intermittent Call Quality Problems


ESI engineers have found the problem which has been causing the intermittent call quality issues for some of our customers. To resolve the problem, we will be performing maintenance tonight, 7/8/20 at 11:30 PM CDT.
During this maintenance, some customers may experience a 15-minute services outage.

We are currently experiencing intermittent call quality problems.
ESI's engineers are working on the issue.

  • ESI eCloud Hosted PBX
    • ePhoneGo

      ESI Cloud's mobile solution for iOS and Android

    • SIP Phones

      ESI & 3rd Party phones using eCloud services.

    • ESI ePhone7 Services

      ESI's Android-based desktop phone.

    • ESI eCloud Internet Fax
    • ESI eConsole Dashboard

      Web-based portal to manage users, DIDs, queues, and more.

    • ESI Insights

      Web-based application that visualizes key metrics from your eCloud domain.

    • EsiQuote

      Sales quote tool for eCloud.

  • ESI SIP Trunks
    • Inbound PSTN Carriers
    • Outbound PSTN Carriers
  • ESI Technical Support Portal

    ESI's customer service ticketing system.

Previous Incidents
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