Notice #512166
Underway

Security Update

Began:

The scheduled maintenance is now underway. We'll keep you updated on our progress.

ESI will be applying critical security patching to all servers. No downtime is expected.

  • ESI eCloud Hosted PBX
    • ESI ePhoneGO2

      ESI Cloud's mobile solution for iOS and Android

    • SIP Phones

      ESI & 3rd Party phones using eCloud services.

    • ESI eCloud Internet Fax
    • ESI eConsole Dashboard

      Web-based portal to manage users, DIDs, queues, and more.

    • ESI eTeams Connector
    • eCloud Click-to-Call

      Click-to-Call Google Chrome Extension

    • SMS Texting
    • ESI Webphone

      Softphone for eCloud.

    • ESI Enterprise Meetings

      Video Collaboration

    • ESI Luminaire (Beta)
    • Cairo (AI Receptionist)
  • ESI SIP Trunks
    • Inbound PSTN Carriers
    • Outbound PSTN Carriers
  • ESI Access

    Services associated with the Access Service which can include the web-based dashboard or entry devices.

    • Access Dashboard
    • Access Devices
  • EsiQuote2

    Sales quote tool for eCloud and eSIP PBX.

  • ESI Technical Support Portal

    ESI's customer service ticketing system.

  • ESI Academy

    ESI Partner site for training, documentation, community forums.

  • Starlink

    ESI supports the use of Starlink for Internet service however ESI does not sell Starlink devices. If you are having issues with Starlink you must contact Starlink directly.

Previous Incidents

[Complete] Cairo Maintenance

Began: Ended: Duration:
  • ESI eCloud Hosted PBX
  • Cairo (AI Receptionist)

Cairo will undergo routine maintenance, overnight, on October 14th and 15th. This will not interfere with the Cairo service.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.