We are investigating an intermittent issue affecting both SIP trunk and hosted platform customers. Calls are being presented two to three times in a row before audio is connected on the call. We understand this is an inconvenience to our customers and are working to isolate the root cause of these symptoms. We will update this thread as more details become available.

While we continue to investigate these reports, we have taken measures that will normalize services for those impacted. If there are any outliers who continue to experience call issues, please contact Tech Support at support@esi-estech, by callling 800-850-2151 or using 611 on any ESI Cloud phone. We apologize for the ongoing inconveinence and will provide update as services are fully restored.

We've now resolved the incident. Thanks for your patience. Calls are processing normally. If you are continuing to see issues please contact ESI support.

eConsole is currently experiencing an issue where call recording playback is garbled. Our engineering team is investigating the root cause of this issue. Correcting the playback issue is of the highest priority at this time.

We apologize that the recording issue is still ongoing. ESI engineers are working to identify the root cause of the recording playback issues. We understand that the recording feature is important to our customers and we are committed to restoring that function as quickly as possible. We can retrieve any recordings that are needed while we investigate the ongoing issues. Please email tsc.cloud@esi-estech.com and a ticket will automatically be generated and an ESI support technician will follow up on your request.

We've now resolved the incident. Thanks for your patience. Recordings that have the poor audio in playback can be recovered by ESI technical support. Please send requests for recordings to tsc.cloud@esi-estech.com