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- ESI eCloud Hosted PBX
- SIP Phones
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We are pleased to announce the release of a major enhancement for version 1 ePhone 3 and 4x enterprise phones on eCloud solutions, as SIP Failback is now supported! When one of the affected ePhones has failed-over to a Secondary SIP server, they will now register back with the primary server again, when it becomes available. This resolves the alignment issues when phones on the same domain are registered to the wrong SIP Servers.
For these changes to take effect, impacted ePhones will need to be rebooted to allow the latest firmware to be applied. You may manually reboot your phones at any time, but unplugging the power and Ethernet cables for 30 seconds, then plugging them back in to power the phone.
ESI will also trigger a mass reboot of deployed phones. To minimize any impact on your daily operations, the phones will be rebooted according to the schedule below:
ESI ePhone 4x (v1) Reboot: Friday, September 26th at 10:00 PM Central. ESI ePhone 3 (v1) Reboot: Friday, October 3rd at 10:00 PM Central. In the meantime, if you have any questions feel free to contact your ESI partner or call ESI Support at (800) 850-2151
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The scheduled maintenance is now underway. We'll keep you updated on our progress.
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Reminder: The ESI ePhone 3 (v1) reboot will take place on Friday, October 3rd at 10:00 PM CDT. This reboot will install the latest firmware on all ePhone 3 (v1) phones.
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The maintenance is now complete. Thanks for your patience.
[Complete] Enhancement Update for version 1 ephone3/4x phones.
Began: Ended: Duration: - Past notices
- No further notices from the past 7 days.