Notice #462717
Investigating

Voicemail counts are incorrect

Began:

Our teams are actively applying corrective actions to resolve the voicemail synchronization issue. This work includes targeted updates to affected voicemail boxes to ensure message counts display accurately.

Inbound and outbound calling remain unaffected. If you experience any voicemail issues, please contact our Support Center for assistance.

We appreciate your patience as we complete this process.

We have identified a synchronization issue causing voicemail counts to display inconsistently across devices and portals. To resolve this, we will be performing a corrective sync tonight on the identified domains. During this process, some customers may see previously deleted messages reappear in their voicemail box.

All inbound and outbound calling remains unaffected. If any users continue to experience this condition, please do not hesitate to contact our Support Center.

We appreciate your patience as we complete this work to ensure voicemail counts are consistent across all platforms.

We are continuing to investigate reports where customers are receiving voicemail notifications, but the voicemail count is not incrementing on the phone device badge. Incoming and outbound call traffic is unaffected. We apologize for any inconvenience this may cause you.

We are continuing to investigate reports where customers are receiving voicemail notifications, but the voicemail count is not incrementing on the phone device badge. Incoming and outbound call traffic is unaffected. We apologize for any inconvenience this may cause you.

We are continuing to investigate reports where customers are receiving voicemail notifications, but the voicemail count is not incrementing on the phone device badge. Incoming and outbound call traffic is unaffected. We apologize for any inconvenience this may cause you.

We are currently investigating reports where customers are receiving voicemail notifications, but the voicemail count is not incrementing on the phone device badge. Incoming and outbound call traffic is unaffected. We apologize for any inconvenience this may cause you. Thank you for your patience.

  • ESI eCloud Hosted PBX
    • ESI ePhoneGO2

      ESI Cloud's mobile solution for iOS and Android

    • SIP Phones

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    • ESI eCloud Internet Fax
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      Web-based portal to manage users, DIDs, queues, and more.

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      Click-to-Call Google Chrome Extension

    • SMS Texting
    • ESI Webphone

      Softphone for eCloud.

  • ESI SIP Trunks
    • Inbound PSTN Carriers
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  • ESI Access

    Services associated with the Access Service which can include the web-based dashboard or entry devices.

    • Access Dashboard
    • Access Devices
  • EsiQuote2

    Sales quote tool for eCloud and eSIP PBX.

  • ESI Technical Support Portal

    ESI's customer service ticketing system.

  • ESI Academy

    ESI Partner site for training, documentation, community forums.

  • Starlink

    ESI supports the use of Starlink for Internet service however ESI does not sell Starlink devices. If you are having issues with Starlink you must contact Starlink directly.

Previous Incidents
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